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Service One

Service One provides extended customer service capabilities to SAP Business One TM. Service One is ideal for companies needing to perform field service or depot repair, as well as any company wanting to improve their customer service. Service oriented organizations can process service calls, schedule and dispatch technicians, or provide an RMA for return of the product for repair.

Companies looking to improve customer service, along with lowering their cost of responding to customer service calls, dispatching service technicians, or processing RMA returns for repair will find Service One to be a necessary addition to SAP Business One. Service One tracks incoming service calls, schedules and dispatches field service technicians as required, and processes RMA returns for repair or replacement as warranted.

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Extends Business One Functionality

  • Service Window shows all customer information
  • Links Service Calls to Returns or Schedule

Field Service

  • Create a Service Call for triaging the customer issue
  • Link one or more service activities or tasks
  • Record costs of labor, materials, expenses

Scheduling & Dispatch

  • Dispatch the technician to the customer’s site
  • Link to Google Maps for Directions

Depot Service & Repair

  • Create Returns Directly or from a Service Call
  • Schedule Replacement Deliveries
  • Create Production Orders for Repair

Remote Data Collection

  • Web Time, Materials, Expense Entry Option
  • Mobile One Support for Handhelds

Reporting

  • Drag & Relate
  • Reporter Dashboards

Integrated with Project One, Plus One

Multiple Languages